Refund policy

Return & Refund Policy

Important: No Returns for Buyer's Remorse
We understand that preferences change; however, due to the nature of our products and high shipping costs, we strictly do not accept returns for reasons unrelated to product defects or shipping errors (e.g., "changed mind", "didn't like it", or "ordered the wrong item"). Please read the product description carefully before ordering.

15-Day Return Window for Defective/Damaged Items
We provide a 15-day return policy ONLY for items that are defective, damaged, or incorrect. This means you have 15 days after receiving your item to request a return for these issues. We strongly recommend you keep the original packaging for the first 15 days.

Return Eligibility
To be eligible for a return, the item must meet all of the following conditions:
• It was received with a manufacturing defect, damaged in transit, or we shipped the wrong item.
• It must be unused and in its original packaging with all accessories.
• You must provide the receipt or proof of purchase.

Please note: All damage or defect claims must be reported within 24-48 hours upon receipt. We require clear photos or a short video to proceed with the evaluation.

Return Shipping & Restocking Fee
To start a return, you must first contact us at service@levaplus.com. Items sent back without authorization will not be accepted.

If your return request is approved, we will send you a return shipping label. The customer is responsible for return shipping costs. Additionally, a fixed $10.00 USD restocking fee will be deducted from your final refund to cover inspection and repackaging costs. (Please note: This $10 restocking fee is waived if the item arrived defective or damaged).

Damages and Issues
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it for you.

Exceptions / Non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards, or items that have been opened/used.

Exchanges
The fastest way to ensure you get what you want is to return the item you have (if it is defective), and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the refund (minus the $10 restocking fee) will be automatically credited to your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.